MyAcccount &  & Self-Service Account Mangement

MyAccount is a comprehensive account management portal for customers available online or via mobile app, allowing for full self-service, increasing customer satisfaction, leading to industry low call center contact rates.

Functionality Includes:

• Account and Plan Management
• Billing and Payments
• Key Customer service functions such as transfer of service, custom renewal offers, account alert notifications
• Customized Upsell Offerings
• Rewards Program
• Refer-A-Friend Program
• Additional Non-Energy Product Offerings and Rewards Management
• Energy Insights via Smart Meter Texas for full access to usage data including:
• Interactive Usage Dashboard
• Detailed Solar Buyback Tracking