Fraud Management

Our proprietary fraud prevention software utilizes numerous automated tactics to mitigate the fraud rampant in the ERCOT market, resulting in a bad debt rates often under 2%. Traditional credit reporting agencies are unable to catch the identity theft tactics that are being used in the ERCOT market. Our methodology reviews key data points gathered from the enrollment to validate orders originating from all order sources (web, call center and api).



Benefits include:

• Accurate fraud detection
• Reduced headcount with automated processes, eliminating the tedious task of manual review
• Significant overall cost savings due to reduction in headcount and significant overall bad debt reduction

The Lone Star Fraud application aggregates order data points including IP addresses, First Name + Last Name matches, email address integrity, phone number integrity and an integration with ERCOT itself. Bringing this data together enables Lone Star to provide best-in-class fraud scoring in order to provide clients with a real-time grade as to whether each order is viable or probable fraud, whether the order arrives digitally, in the call center, or via a broker/partner relationship.