1.6M Bills Generated

1.5M Payments Processed

20.5M  EDI transactions

135M   Smart Meter Texas

hourly usage by date saved with over 3 billion data points

1.5M  Payments Processed

• Database processes ~1,000 transactions per second
• Calculations/transaction processing varies from microseconds (updating a data field) to <2 seconds (payment reconciliation, bill creation)
• Batch processes (loading EDI data into the database) has infinite scale

Billing

Our fully flexible billing system allows for creative and accurate billing solutions in regard to rate, bill items and promotions. This platform operates at less than 1% exception rate allowing for minimal headcount while maximizing efficiency with full bill audit functionality. Additional features include AutoPay management, disconnection/reconnection management and utility remittance management.

Customer Information Management (CIS)

Our CIS system for both internal employees and outsourced call center agents allows for full customer account management in one platform. The CIS platform allows the user to manage the customer from enrollment to billing/collections to renewal and winback. Screens are user friendly with rule-based user access, scripting and logic allowing for front level agents to resolve any customer issues with minimal call times lowering cost to serve.

Self Service Online Account Management

The robust self-service platform provides customers a full self-service experience to manage their account. Functionality includes billing and payment management, transfer of service and renewals, usage insights and additional product purchases. This robust platform allows customers to self-serve and reduces call center contact rates.

Content & Offer Content Management

This application allows for rapid price adjustments and innovative plans. This application creates and manages required contract documents based on pricing inputs. Rates and content can be created and adjusted in real time by the user.

Behavioral Marketing

This application allows for personalized, targeted content to be delivered to customers at all touchpoints. Content includes targeted messaging, product offerings and plan offerings. This is a unique application not offered by competitors which offers personalized, precise communication to increase customer lifetime value.

Reporting

Our full suite of reports allows for full transparency across the business in real time for all key performance indicators.

Online Enrollment & Order Cycle

Fast, flexible, and built to convert. Our optimized enrollment flow includes credit checks, deposit collection, AutoPay opt-ins, fraud detection, and dynamic product bundling—all fully customizable to your business rules.

Channel Management

Our channel partner management tool allows for customized channel management; end to end tracking for all orders; broker reporting and commission management; and full CSA management with reporting and billing.

Partner API Management

Easily connect and scale with our robust API suite. Built for brokers and vendors, our JSON-based integration supports credit checks, deposits, renewals, and real-time order tracking—with keys and permissions controlled by your team. Trusted by 60+ partners across ERCOT and PJM.

Multifamily/Builder Billing & Account Management

Built for construction, lease-up, and continuous service deals. Our self-service platform gives property partners full visibility into unit status, real-time billing, and flexible payment options—plus co-branded pages and direct tenant order entry to drive conversions.

Fraud Management

Combat identity theft in ERCOT with real-time fraud scoring. Our automated system analyzes data across web, call center, and API orders—reducing manual reviews, lowering bad debt below 2 percent, and cutting operational costs.

Email & Text Coordination

Support the full customer journey with rule-based messaging. From billing updates to win-back offers, our email and text tools let you automate communication at every stage—managed in-house or by your team with ease.